Collaboration Best Practices – Tell Us What Works!

The annual tech survey is one of the most effective ways for you to voice your opinion. It gives us the most comprehensive look at how your technical experience has been. Based on the results, we know which projects to tackle in the coming year and can identify trends before they become problems. We’ve already given you a preview of some of the results of the annual tech survey and covered some of the improvements we made based on your feedback.

For me, the most interesting findings in the survey have related to the difficulty and frustration that comes with collaborating and sharing information for group projects. As I was reading the results and comments, my first thought was that students had to be missing something because I never had this much trouble doing group work. We met, broke up the parts of the project, then worked on them independently. We might have emailed about a few things, or peer edited here and there. At the end, we’d meet again and put everything together. One person (usually the most dominant personality), would be in charge of making sure it flowed, looked the same, and was nicely formatted. Then I realized that in the timeline of tech generations, I’m old. I never had Google Docs or Dropbox to help me do school work. I certainly couldn’t work from my smart phone because the iPhone hadn’t changed everyone’s lives yet. I didn’t have as many options and that made collaboration a lot easier.

Fall 2011 Tech Survey Results - Collaboration Tools

Now, there is an app or a service to do just about everything. You can edit a document in real time, access your work from any Internet connected device, share it to others with a click on your smart phone, and communicate with group members by phone, email, text message, instant message, social networking, or video chat. All of these tools can be a help with school work, but in the context of a group project, managing them can be as much work as the assignment itself. Moreover, choosing the right services can make or break your collaboration experience.

There is no single tool or service that does everything well (yet!). Google Docs is best for real-time multi-user word processing, but falls short on spread sheets and formatting. Dropbox makes it easy to share with your group, but version control can get out of hand quickly and it’s web-based when you’re not on your own computer or device. MyWhartonDrive is great for storing files, especially when you’ve been working in a GSR or lab, but sharing is by email only. What’s the best strategy, then? Do you use the best service for the specific task at hand, even if that means having more accounts, applications, and services to set up and manage? Or do you pick one and try to make it fit all your projects? What do you do if your group members don’t know how to use the same tools, or insist on using something else? Or do you skip all of the tools and try to manage a deluge of email? It seems like most people do a little bit of everything with varying levels of success.

This is where we need your help. We’ve done our best to document the complications and nuances of group work. We’ve compiled a list of commonly used tools and their strengths and weaknesses. We’ve also thought about the non-technical aspects of collaboration, such as file and folder naming, organization, and meetings. They are not technical concepts in their own right, but looking for the most up to date file or trying to schedule a meeting can waste a lot of the time that is supposed to be saved by using these tools and services.

So take a look at our articles on collaboration and let us know if we got it right. Tell us in the comments what has worked for you and what hasn’t. As business students, collaboration is unavoidable, so help us figure out what the best practices are so we can share them with your fellow classmates.

 

 

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Dear Students, We Are Listening!

When most people take a survey, I think they imagine their results becoming just another number in a database … one more statistic to prove or disprove a point.  They don’t imagine that their free-text responses would be read over diligently, tagged, and then personally responded to with care – they don’t imagine that their feedback matters significantly.  And this brings me to my absolute favorite part of working for Wharton Computing … we really do LISTEN, we really do CARE, and it really does MATTER!

After the Student Experience team organizes and analyzes the annual survey data, we share relevant comments, graphs, and trends with other groups within Wharton Computing.  Although we only recently finished preparing survey data, the Wharton Computing Public Technology team has already made some changes based off of student feedback.

You asked for printers in SHDH and quicker access to lab resources – we heard you!  We have made the following improvements:

  1. Printer in SHDH - We’ve added a printer to the Mac bar on the ground floor next to the 107 classroom.  Now you can conveniently print without having to trek over to Huntsman before class.
  2. Crystal Ball does not automatically open - When you open Excel, Crystal Ball no longer opens automatically as well. If you would like to run Crystal Ball, you can find the shortcut in the Departmental Applications folder under OPIM.

Now that the survey data has been analyzed and organized, this week begins my favorite Student Experience process – contacting & thanking those of you who said that you were willing to discuss your results with us.  It is extremely rewarding when a student writes back completely shocked that a real person actually read their comments.

“Thanks very much for your individualized response!  It’s very impressive”

It provides a nice opportunity to open the door for a personal email exchange with the students – many of them often respond with even more detailed feedback, compliments, and recommendations.

In a world full of numbers and data and billions of people with trillions of ideas … sometimes it’s just nice feeling like your voice was heard!

 

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Wharton Computing 2011 Student Survey Preview

Jamie Kent, Kindle Fire Raffle Winner

Jamie Kent, Kindle Fire Raffle Winner

Wharton Computing would like to personally thank the approximate 1230 students who participated in the 2011 Student Survey. We’d also like to congratulate Jamie Kent who won our Kindle Fire raffle!

We’re in the process of analyzing the results, creating graphs, and sifting through the patterns to determine how we can best meet student needs.  It’s easy to analyze quantifiable data but for the free-text comments we created a tagging system to help us best utilize the information.  We tag each student comment according to subject matter (AirPennNet, Student Support, Public Technology, Printing, Mobile, etc.) and then import the data into a SQL database so that we can search through the tags and find the trends.  This will help us monitor not only this year’s trends, but also emergent trends that might become apparent after a few years of data.

We will publish a full analysis of the results on SPIKE in the next few weeks, but in the meantime here is a preview of some of the trends:

  • Overall students are satisfied with our services, with 74% of MBAs satisfied or very satisfied and 81% of UGRs satisfied or very satisfied.
  • While only 20 students are somewhat dissatisfied or dissatisfied with our services, our goal is to keep reducing that number each year through improvement and innovation.
2011 WCIT Overall Satisfaction

2011 WCIT Overall Satisfaction

One way that we try to increase student satisfaction is by building a road map of Wharton Computing projects and improvements prioritized based on feedback from the survey.   We’re currently crafting the 2012 roadmap, but since new years are all about reviewing a previous year’s accomplishments, let’s review some of the ways that previous survey data helped guide Wharton Computing’s accomplishments in 2011:

  • What students asked for – Updated Courseware:  While Wharton’s webCafe continues to power several of your classes, we’re actively piloting Canvas, a next-generation platform for delivering course materials.
  • What students asked for – myWhartonDrive Web Access:  This fall, we added a highly requested student feature: web access to myWhartonDrive (Y:Drive Upload and download files from any location using the web interface, as well as Wharton’s public computers. Access it by logging into SPIKE and clicking the MyWhartonDrive link under My Accounts or by going directly to: https://mywhartondrive.wharton.upenn.edu
  • What students asked for – More Educational Opportunities and Better Awareness of WCIT Offerings:  Last semester, we offered sessions covering tips, tricks, and best practices for courseware, student events and mobile devices. If you missed one, check out the Wharton Computing blog for a recap.  Additional Lunch and Learn sessions will be offered this semester, so keep an eye on SPIKE for news about these offerings as well as weekly IT tips.
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Wharton Computing Lunch & Learn: Mobile Wars

Yesterday, Scott McNulty and Ted Moskalenko, Wharton’s brightest mobile enthusiasts, debated the merits of the Android and Apple mobile platforms for the students attending the latest in a series of Lunch & Learn presentations. Also joining us was Penn’s resident mobile expert, Jordan McClead, along with an array of the latest and greatest tablets, smart phones and e-readers for students to sample.

mobilewarslunch

Students Demo Mobile Technology

To set the stage for their debate, Scott and Ted covered mobile phone carriers, common buzzwords used in consumer marketing, and adoption rates of each platform among students at Wharton. After the cooperative part of the presentation, the battle began – Scott for Apple and Ted, a self-proclaimed recovering Apple user, for Android.

The lively debate wrapped up with live demonstrations and discussion of tips, tricks, best practices, and security features. So who won the debate?  I’d say the attendees, who got a convincing presentation from our seasoned IT professionals, the opportunity for hands on demonstrations with a selection of devices rarely found in the same room, and a delicious, free lunch.

Check out the slides!

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ECAR National Study of Undergraduate Students and IT

Students & Technology

The 2011 ECAR National Study of Undergraduate Students and Information Technology

The Educause Center for Applied Research (ECAR) released its National Study of Undergraduate Students and Information Technology this year.  President of Educause, Diana Oblinger, opened the report with one of the unifying benefits of technology:  “Whether an application or device is high-tech or low-tech, convenience drives student technology uses and perceptions.”  It is also noted several times that the use and perceived value of technology will vary by institution type and student age – so stay tuned for the Wharton Computing annual student survey results at the beginning of next year for more Wharton-specific results!

The Study found that the major academic benefits of technology encompass four areas:

  1. Technology gives students easy access to resources and helps them dispense with administrative tasks and keep track of academic progress.
  2. Technology makes students more productive.
  3. Technology helps students feel connected.
  4. Technology can make learning a more immersive, engaging, and relevant experience.

After reviewing statistics covering all aspects of academic technology, the study offers some recommendations to universities.  I’ll list a few of them, but the full report can be found on the Educase ECAR website:

http://net.educause.edu/ir/library/pdf/ERS1103/ERS1103W.pdf

  1.  Investigate your students’ technology needs and preferences and create an action plan to better integrate technology into courses and help students access institutional and academic information from their many diverse devices and platforms.
  2. Provide professional development opportunities and incentives so that instructors can make better use of the technology they have and feel more comfortable with the technologies students find more engaging and relevant.
  3. Expand or enhance students’ involvement in technology planning and decision making.

Citation for This Work:  Dahlstrom, Eden, Tom de Boor, Peter Grunwald, and Martha Vockley, with a foreword by Diana Oblinger. The ECAR National Study of Undergraduate Students and Information Technology, 2011 (Research Report). Boulder, CO: EDUCAUSE Center for Applied Research, 2011, available from http://www.educause.edu/ecar.

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Collaboration & Events at Wharton

Wharton Computing held a lunch and learn today designed to help students understand our offerings that are relevant to student collaboration and events.  Sarah Spaulding, IT Director of Student Experience, and JoAnne Wells, Sr. IT Support Specialist of Classroom Support and Public Technology, covered the following topics:

  1. Reserving space & getting on the SPIKE calendar
  2. Our technology offerings for events and how to reserve them
  3. Promoting events
  4. Collaboration offerings both at Wharton and at the Penn library
  5. Seeking club feedback from attendees

We had a great turn out and received a lot of useful feedback about how to improve our events & collaboration offerings especially in regards to student clubs here on campus, which are an important part of networking and personal growth at Wharton.

Check out the slides here!  As part of an effort to encourage collaboration in the Group Study Rooms, Sarah also highlighted the new Foursquare QR codes that are now associated with each study room.  Students can check in on Foursquare and let their learning teams or friends know that they are open to sharing the space.

Check into the Group Study Rooms on Foursquare!

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Meet This Year’s IT Cohort Reps!

Each year, MBA IT cohort representatives are elected by their peers to act as technical guides for their respective cohorts.  They also work closely with the Student Experience group at Wharton Computing to pass along our tips to their fellow classmates under the premise that students are more likely to read emails from their friends than from a random IT department employee.

Besides helping us deliver 28 computing tips to the MBAs, last year’s IT cohort reps also provided feedback on a number of projects including redesigning the calendaring system at Wharton and refining the search mechanism in the Wharton Online Community in SPIKE.

We hope to continue that relationship of bidirectional feedback between the students the IT cohort reps and Wharton Computing during this academic year.  In fact, this year’s IT Cohort Rep Kickoff meeting that was held on Tuesday October 4th presented this year’s IT Cohort Reps with three demos of upcoming Wharton Computing projects:  a Canvas demo led by Rob Ditto, SPIKE calendar enhancements and Mobile offerings led by Jason Lehman, and a Virtual Lab demo led by Antonio Vivas and Jeremy Kim.  We received a lot of great feedback about the demos as well as other helpful suggestions from the IT cohort reps.

Deirdre Woods (CIO of Wharton Computing) and Sarah Spaulding (IT Director of Student Experience) kicked off the event and the rest of us mingled with and welcomed this year’s newly elected IT cohort reps along with some familiar friendly faces from last year’s elected reps.   We are looking forward to another year of collaboration with them to improve the student experience!

Sarah interacting with two IT Cohort Reps

Check out the pictures and the delicious fruit and cheese trays from Di Bruno Brothers :-)

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Wharton Computing Lunch & Learn: Course Materials Explained

Sarah Spaulding, Director of Student Experience and Rob Ditto, IT Project Leader of the webCafé/Canvas team delivered a presentation to students yesterday about accessing and organizing course materials.  Jim Denk, IT Project Leader of Public Computing, and Jason Lehman, IT Director of Custom Applications, attended the presentation as well to answer questions about printing and SPIKE that might pertain to course materials.  It was the first of a series of planned Lunch & Learns to educate students about Wharton Computing offerings and to help them navigate their constantly evolving technical landscape.  With so many choices available, more and more students are turning to the IT department for guidance and advice to make the best and most educated technology purchases.

The presentation started with an overview of four of the key websites that students interact with:  SPIKE (student portal), webCafe (day to day course materials), Canvas (day to day course materials; future successor of webCafe), and Study.Net (copyrighted course materials).  While there are four websites, SPIKE acts as the central hub where students can find direct links to the other three sites as displayed in the image below.

Spike Courses tab contains links to webCafe, Study.Net, and Canvas

After the overview of course materials websites, the presentation turned into a tips & best practices session with an emphasis on the best ways to access and organize materials electronically.  The final discussion focused on accessing and annotating course materials on the iPad.

Presentation Slides

The next Lunch & Learn on October 20th at 12:00pm will discuss Wharton Computing’s student-facing offerings and will answer the question, “what can Wharton Computing do for you as a student?” Students please join us with questions and an appetite!

 

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Call to Students: How Are You Using Your iPad?

If you look around Wharton, no doubt you will see iPads in use by many students.  The iPad can be a great way to enhance your learning experience and with so many apps and services available, you can certainly find one or many that will help you.  However, it can also be overwhelming to navigate through all of the options and pick out the ones that will work best for you at Wharton.

We have had the opportunity to speak with many of you that have iPads and have heard some great things you are doing to tackle popular academic tasks like accessing course materials, annotating them and taking class notes.  Many of you have also reached out to us asking for recommendations on the best way to do some of these things on the iPad.  After doing some digging and testing and gathering input from students, some great tips emerged.

  1. Synchronize your iPad with your computer regularly.  This will ensure the apps and data you have on your iPad will be backed up.
  2. Download your course materials from your computer via the Web and then access them on your iPad.  Instructions for how to do this can be found online at:  http://supportcenteronline.com/link/portal/632/655/Article/5347/Course-Materials-Tips-Tricks-for-Organizing
  3. Several note taking apps received positive feedback from students:  Evernote and NotesPlus.  If you prefer working with a Stylus, try PenUltimate and NotesPlus.
  4. Many people have had great success annotating documents on the iPad using GoodReader and synchronizing the materials with a cloud service such as DropBox, SugarSync, or Box.Net.  Instructions can be found online at:  http://supportcenteronline.com/link/portal/632/655/Article/5348/Course-Materials-Synchronize-GoodReader-with-Dropbox-or-SugarSync-on-an-iPad

As you know, this is just the tip of the iceberg.  These are just helpful recommendations not mandates, so please feel free to experiment and let us know what you find!  We want to hear from you, after all, the best recommendations often come directly from other students who are doing what you are doing.  How does your iPad help with your academic studies?  What apps and services do you like and use often?  Do you have any tips or best practices that you want to pass along to your fellow students?

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MGMT 652 Leadership Simulation

Today is the 4th and final day of the MGMT 652 Leadership Simulation.  For the past three years, Wharton Computing  has worked with Forio Online Simulations to take approximately 800 first year MBA students through a leadership simulation that is full of twists and turns and ultimately teaches the principles of good leadership through experience.

The simulation itself was conceived by Wharton Professors and designed by Forio Online Simulations, but the Wharton Leadership department and Wharton Computing team up to handle the setup and execution.  From assigning staff members to setting up laptops to creating backup plans, many Wharton employees offer their time to ensure the success of this event.  Alec Lamon and the Learning Lab (Jamie Ly, Karen Leary, and Adam Tuttle) deserve a big kudos for their high level of involvement!

In the images below you can see the MBA students seated at their laptops intently listening to Professor Sigal Barsade as she prepares them for their activities.  You can also see the various helpers at the front of the room:  Scott (the business model expert), Phil (the Forio simulation expert), Alex Milne (the Wharton Computing lab leader) as well as several Leadership fellows and Wharton Computing technical experts on hand.  It might sound like over preparing, but when technical issues arise or difficult questions are asked it has been helpful having so many different areas of expertise available to adequately triage issues.

The MGMT 652 Leadership Simulation really helps the first year MBA students to create relationships with the other members of their learning team and it gives them an interesting glimpse into the role that technology can play in education.  It also gives Wharton Computing employees a chance to meet many of the students that we will be working with over the next few years!

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